3341556 - How to set up Customer Absence Reason ?

The custom reasons are connected via set to the Customer Configuration policy (Policy Records -> ACT -> Customer Configuration) with the "Customer Reasons" selection. Once again, this will control what reason codes are listed when creating a new case, based on the Customer Configuration policy associated with the related employee.

While that policy will allow the reason code to be selected, it would lead to an empty case. Custom details around the Workflow, Questionnaire, and Leave types all will need to be set up to connect with this reason code as appropriate.

SAP Absence & Leave Management by Workforce Software (All versions)

Absence, overview, setActCaseType, customized question, change question, create new reason , KBA , XX-PART-WFR-TAM , SAP Time and Attendance Management by Workforce Software , How To