SAP Knowledge Base Article - Preview

3341689 - Agent Desktop - Error: Contact List Data Load failed

Symptom

  • You are using the Agent Desktop Add-on (AD) in Cloud for Service
  • Upon confirming any Business Partner (Contact, Individual Customer, Account) or object like Ticket, AD throws the "Error: Contact List Data Load failed"
  • While debugging in Chrome, one could notice a 403 error and the Response:"message": "Access to resource is unauthorized. Verify and try again."


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Environment

Product

SAP Cloud for Customer core applications 2302

Keywords

Error, AD, Agent Desktop, Contact List, Contacts , KBA , LOD-CRM-SBS-AC , Agent Console Add-on , Problem

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