Symptom
- You are using the Agent Desktop Add-on (AD) in Cloud for Service
- Upon confirming any Business Partner (Contact, Individual Customer, Account) or object like Ticket, AD throws the "Error: Contact List Data Load failed"
- While debugging in Chrome, one could notice a 403 error and the Response:"message": "Access to resource is unauthorized. Verify and try again."
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Environment
- SAP Cloud for Service
- SAP Cloud for Sales
- Agent Desktop
Product
SAP Cloud for Customer core applications 2302
Keywords
Error, AD, Agent Desktop, Contact List, Contacts , KBA , LOD-CRM-SBS-AC , Agent Console Add-on , Problem
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