3341860 - Agency User faces error "You entered an invalid email or password for company \{0\}. Please re-enter your login information" while logging into the agency portal.

Existing agency users are unable to login to the agency portal with the error : 
"You entered an invalid email or password for company \{0\}. Please re-enter your login information"

SAP SuccessFactors Recruiting Management

This generic message is currently returned for a number of scenarios such as Invalid Recruiter/Email/password/Locked account/not compliant with policy/Not a valid recruiter.

Note this is marked for enhancement in a future release so the error returned is more specific to the issue at hand.

In the meantime, users encountering this message should try and reset their password to address the incorrect details or account locked scenarios.

They should confirm they are indeed using the correct agency details and URL and that they are using the correct user for this particular agency.

If a particular user still cannot login after resetting the password customers should contact support and provide the exact error they are getting so we may investigate the particular scenario.
For us to investigate please provide screenshot with error (including user and agency details) as well as timestamp of when the error was obtained. 

3362775 Agency User faces password reset error - "This URL is expired. Click Forgot Password on the login page and use the latest URL to reset the password."

3362780 Agency User faces password reset error - "Password link has Expired. Kindly reset the password again."

3362760 Agency User faces password reset error - "Password link not valid"

3001905 Agency User faces error "Unexpected exception occurred or API Servers may be down. Please retry after some time or contact the System Administrator."

2674906 - Agency Portal URL - Recruiting Management

2838752 - Agency Portal 2.0 - Recruiting Management

2342261 - Agency Portal - Setting Up Agency Access - Recruiting Management

Agency Login, Reset Password, Password link not valid , KBA , LOD-SF-RCM-POR , Career and Agency Portals , Problem