Symptom
You are using report CRM_SOCM_SERVICE_REPORT to change user status for one or several ChaRM documents and the following error is displayed in the log :
Document <ChaRM document number> refused for technical reasons: NEXT_STATUS_CANCX_BASE
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Environment
SAP Solution Manager 7.2
Keywords
CRM_SOCM_SERVICE_REPORT, NEXT_STATUS_CANCX_BASE, status change, Specify Status Attributes, Sequence, Order, SM34, AIC_SETTINGS2 , KBA , SV-SMG-CM , Change Request Management , Problem
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