/support/notes/service/sap_logo.png){kind=logo}
SAP Knowledge Base Article - PublicSymptom
User license count is not updated under CPQ Setup Home, based on number of Users purchased.
Environment
SAP SALES CLOUD CPQ
Reproducing the Issue
1. Go to Setup
2. Under Setup Home, look for the Total No of licenses count under User Licenses.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Resolution
Please create an incident to CPQ Support team and they will check with their internal cloud OPS team to increase the license count based on User purchase detail.
See Also
Keywords
license count, license count not updated, license count is not increased, total number of licenses, total number of licenses is not increased, total number of licenses is not up to date, total number of licenses is not updated, User license count, User license. , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Bug Filed
/support/notes/service/facebook.svg)
/support/notes/service/twitter.svg)
/support/notes/service/youtube.svg)
/support/notes/service/linkedin.svg)
/support/notes/service/instagram2.svg)