3342075 - Email confirmation error at the class level

When trying to save the setup done at the class level, the system returns "The "Email confirmation to Users" checkbox has to be selected before you can select the Instructor, Managers, and Contacts email confirmation checkboxes.".

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SAP SuccessFactors Learning

1. Learning admin side > Learning Activities > Classes > Search and access the desired one >
2. Perform the desired changes/setup at the class level > One of the changes/setup may include the email confirmations found in the "Details" tab >
3. When trying to save changes/setup, the system returns "The "Email confirmation to Users" checkbox has to be selected before you can select the Instructor, Managers, and Contacts email confirmation checkboxes.".

It happens because the "Email confirmation to the User" toggle under the "Email Confirmation for Admin-Initiated Actions" and the “Email Confirmation for User-Initiated Actions” sections is not set to true, while other email confirmation toggles are.

Or, if any of the email confirmation for  managers, instructors, and contacts is set to 'Yes' while admin tries to set the “Email confirmation to the User” to 'No'.

A possible scenario is that some email confirmation toggles are set as invisible on Entity Configuration Level but they are actually set to 'Yes'.

When Learning admin tries to turn off "Email confirmation to the User" toggle, the validation will fail and trigger the error message.

To enable the email confirmation toggle for “Manager”, Instructor” and “Contacts”, under the admin or user-initiated actions, it is necessary to set the "Email confirmation to the User" toggle under the "Email Confirmation for Admin-Initiated Actions" and the “Email Confirmation for User-Initiated Actions” sections to true.

For example, if the “Email confirmation to the User” is set to no in one of its entries, then the Learning admin cannot have email confirmations set to “Yes” for managers, instructors, and contacts. When trying to save it, the system will return the above-mentioned message.

If only one of the initiated actions sections is available (controlled at the entity configuration level), either the admin or the user one, then having the single “Email confirmation to the User” toggle enabled would be enough to activate the other ones (“Manager”, Instructor” or “Contacts”), under the respective section.

Please also check if there are any invisible toggles, admin needs set them to Displayed at Entity Configuration level and set all toggles correctly.

It is also valid to check the default email confirmation to understand which toggles would be set to “Yes”.

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