SAP Knowledge Base Article - Preview

3342110 - Agent Desktop does not clear notes when searching for a new customer

Symptom

  • You are using the Agent Desktop Add-on in Cloud for Service
  • Agent desktop does not clear notes when searching for a Business Partner (BP), while using the Interaction Log functions
  • You are expecting that after changing and confirming another BP, the notes would also be removed

    Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.


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Environment

  • SAP Cloud for Service
  • SAP Cloud for Sales
  • Agent Desktop

Product

SAP Cloud for Customer core applications 2305

Keywords

AD, Notes, Interaction Logs, Manual Interactions, , KBA , LOD-CRM-SBS-AC , Agent Console Add-on , Problem

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