Symptom
- You are using the Agent Desktop Add-on in Cloud for Service
- Agent desktop does not clear notes when searching for a Business Partner (BP), while using the Interaction Log functions
- You are expecting that after changing and confirming another BP, the notes would also be removed
Image/Data is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Read more...
Environment
- SAP Cloud for Service
- SAP Cloud for Sales
- Agent Desktop
Product
SAP Cloud for Customer core applications 2305
Keywords
AD, Notes, Interaction Logs, Manual Interactions, , KBA , LOD-CRM-SBS-AC , Agent Console Add-on , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.