3342209 - Appointment Created Via Outlook Client Side Add-in Is Not Appearing On Calendar

Customer is creating a new appointment using Outlook add-in however the appointment is not appearing on Calendar.

SAP Cloud for Customer

1. Create an appointment from Outlook to C4C.
2. Check the Outlook Calendar.
3. The appointment is showing properly.
4. Go to C4C Calendar.
5. The appointment is not appearing on C4C calendar.

The user email is being used in more than one record in the system.
Ex.: Account 123 and Contact 456

The user email should be unique in the system.
Please ensure there are only unique entry with this user email, as the outlook addin depends on the email ID of the logged in user primarily.

Calendar, Outlook, Add-in, Client, Side, Appointment, Synchronization, Missing, Showing, Not, Appearing , KBA , LOD-CRM-GW-OUT , Outlook , How To

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2302