SAP Knowledge Base Article - Public

3342372 - The user license cannot be changed back to the Concurrent BI license automatically when the user is removed from a planning team in SAP Analytics Cloud(SAC)

Symptom

  • When a user is removed from a planning team, they get defaulted to "Business Intelligence" license which is not purchased, which causes warnings that licenses have been exceeded.

Environment

  • SAP Analytics Cloud

Reproducing the Issue

  1. There are only two types of licenses, Planning Standard and Concurrent BI, in this SAC tenant.
  2. Create a user and assign the Role A which consumes the Concurrent BI license to this user.
  3. The user is assigned another Role B or Team A which consumes Planning Standard.
  4. Remove the Role B or Team B from the user.
  5. The user's license is changed to Business Intelligence license automatically other than Concurrent BI license.

Cause

  • This issue is currently under investigation by development.

Resolution

  • This issue is currently under investigation by development.
  • Workaround: You can update all the licenses to the concurrent one according to SAP KBA: 3342333 - How to change the bulk of the users' license type from Business Intelligence license to Concurrent BI license in SAP Analytics Cloud(SAC)

Keywords

, KBA , LOD-ANA-ADM , SAC Administration , Problem

Product

SAP Analytics Cloud 1.0