SAP Knowledge Base Article - Public

3342462 - Dump in Individual Customer - Utilities


You are viewing an individual customer and the Utilities section in particular. On making changes in utilities, for example trying to create a new Installment Plan, you receive a dump.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the work center Customers and the view Individual Customers.
  2. Open a customer.
  3. Go to the tab Utilities Financials and the subtab Installment Plan.
  4. Click New.

You receive a dump.


The utilities UI is extended with a custom field and a default value has been added.

We do not support default values as of now. This is also documented in the help center (Utilities Contact Center Administrator Guide, chapter "Extensibility").


Please check your extension fields and remove and default values that are maintained for them.


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