Symptom
You are viewing an individual customer and the Utilities section in particular. On making changes in utilities, for example trying to create a new Installment Plan, you receive a dump.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to the work center Customers and the view Individual Customers.
- Open a customer.
- Go to the tab Utilities Financials and the subtab Installment Plan.
- Click New.
You receive a dump.
Cause
The utilities UI is extended with a custom field and a default value has been added.
We do not support default values as of now. This is also documented in the help center (Utilities Contact Center Administrator Guide, chapter "Extensibility").
Resolution
Please check your extension fields and remove and default values that are maintained for them.
Keywords
individual customer, dump, utilities, installment plan, error, CX_FATAL_EXCEPTION, MESSAGE_TYPE_X_TEXT, extension fields, default values , KBA , LOD-CRM-IND-UTL , Utilities , How To