SAP Knowledge Base Article - Public

3342636 - Candidate status triggered notifications are not being triggered | 1H 2023 - Recruiting Management


After last 1H 2023 Production release, candidate status triggered notifications are not being triggered. It is happening with candidates moved manually or by rule. It does not seem to be restricted to only one operator type.


SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Configure in Applicant Status Configuration an email notification trigger for a status for any operator
  2. In job requisition, open candidate pipeline and move a candidate to this status
  3. Note that the email notification has been not triggered/received by the operator


Our outbound mail IP’s got blocked by spam filtering and had issues in mail delivery. 


Engineering team confirmed the notifications have been triggered but have been blocked by recipient side spam filtering.

Operations team confirmed that issue was fixed by allowlisting the IP ( & on 7th June.

Environment is currently stable and under close motoring. There was no new logs post fix on June 7th to give evidence that this issue is still occurring. This issue should be resolved.

See Also

2081443 - Candidate (Status Triggered) Email Notifications - Recruiting Management


email, not received , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem


SAP SuccessFactors Recruiting all versions