Symptom
With the 1H 2023 Release, we have issued a new feature whereby, as an employee, when you create an HR ticket in SAP SuccessFactors Employee Central Service Center, you can choose View Suggestions for a list of knowledge base articles that are available in the right pane. These suggestions are based on your selections. For example, the category, subcategory, and so on that you choose while creating a ticket.
You wish to know if there is a way to hide this, or turn this functionality off.
With the 1H 2024 Release, this functionality is available as per SWZ-6479
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Read more...
Environment
SAP SuccessFactors EC Services Center
SAP SuccessFactors Ask HR
Product
Keywords
KI2305, 1H 2023, 2305, KEA, release, production, preview, SWZ-5167, suggestions, display suggestions, turn off, inactivate, SWZ-6479 , KBA , LOD-SF-INT-AHR , Ask HR - Employee Central Service Center (ECSC) , Product Enhancement
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.