SAP Knowledge Base Article - Public

3342882 - I receive 'Oops.. the system was unable to perform the requested function' error when trying to login to workspace via SAML.

Symptom

I receive 'Oops.. the system was unable to perform the requested function' error when trying to login to workspace via SAML.

Environment

SAP Signavio Process Manager 3.0

Reproducing the Issue

  1. Click on company SSO link
  2. See error page with above message.

Cause

Your failed login attempts are caused by your email attribute namespace setup in your idP being incorrect.

Resolution

To resolve your issue lease remove the default namespace values for all Signavio SAML attributes in your idP.

See Also

For more information on SAML/SSO in Signavio, pleaser read the following excerpt from our user guide: https://documentation.signavio.com/suite/en-us/Content/process-manager/userguide/workspace-admin/manage-users/enable-sso.htm?

Keywords

process, manager, sso, saml, login, error, oops, system, not, perform, requested, function, workspace , KBA , BPI-SIG-CA-SEC-SAM , SAML 2.0 for SAP Signavio , Problem

Product

SAP Signavio Process Manager 3.0