SAP Knowledge Base Article - Public

3342944 - External Pricing Elements Are Not Visible in Sales Order

Symptom

You noticed that the External Pricing Elements are not visible for Products within Overview Facet in Sales Order, but they are visible in Sales Quote.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Sales Workcenter > Sales Orders view.
  2. Open any Sales Order.
  3. Go to "Overview" facet. 
  4. In the Products Table, you will see that there is no External Pricing Elements (in Sales Quotes they are maintained).

Cause

 The products table in Overview facet only has minimal fields and this is by design. External Price elements are only available in Products table in Products facet.

Resolution

This is the current expected behavior of SAP Cloud for Customer.

  1. If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder.
  2. If you are a customer:

Contact your Account Executive. Check the link https://www.sap.com/services/innovation.html#contact-us.

An alternative option may be to check the SAP Cloud for Customer Influence Site to submit an idea.

Keywords

External Pricing , Elements , Table , Products , Overview , Facet , Not visible , KBA , LOD-LE-CQP-CO , Lean Sales Orders , How To

Product

SAP Cloud for Customer add-ins all versions