3342988 - SAP Analytics Cloud Add-in in for Excel disabled - DNS issues

When trying to login in the SAP Analytics Cloud Excel Add-In, it responds with one of the following behaviors:

• "Sorry we can't load the add-in. Please make sure you have network and/or Internet connectivity. Click "Retry" once you're back online";
• "hcs.cloud.sap's server IP address could not be found";
• "The addin is not usable and also cannot be installed";
• "We are loading your add-ins. We will let you know when they are ready";

SAP Analytics Cloud Excel Add-In

1. Open Excel;
2. Click on SAP Analytics Cloud ribbon;
3. It will either throw an error message or no response;

After some changes in the DNS, the same was not getting resolved and the following error message started coming up:

• The remote name could not be resolved: 'hcs.cloud.sap'

Due to that, the health check was not running as expected, thus the service for the Add-In was inaccessible.

The DNS information was restored and the service is up and running again.
Steps below should be taken in order to have the SAC Excel Add-In back to usage:

1. Open Excel;
2. Go to "Insert" ribbon;
3. Click on My Add-ins option;
4. Go to tab ADMIN MANAGED;
5. Click on Refresh;
6. Select SAP Analytics Cloud; 
7. Click on Add;

• 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
• Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
• 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
• 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
• Search for SAP Analytics Cloud content using Google or Bing:
  • https://www.google.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
  • https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
  • Note: Add relevant text or warning/error messages to the text search field to filter results.
• SAP Analytics Cloud Connection Guide
• Getting Started with SAP Analytics Cloud Expert Community page
• SAP Analytics Cloud Get More Help and SAP Support
• Need More Help? Contact Support or visit the solution finder today!

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