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3342988 - SAP Analytics Cloud Add-in in for Excel disabled - DNS issues

Symptom

When trying to login in the SAP Analytics Cloud Excel Add-In, it responds with one of the following behaviors:

  • "Sorry we can't load the add-in. Please make sure you have network and/or Internet connectivity. Click "Retry" once you're back online";
  • "hcs.cloud.sap's server IP address could not be found";
  • "The addin is not usable and also cannot be installed";
  • "We are loading your add-ins. We will let you know when they are ready";


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Environment

SAP Analytics Cloud Excel Add-In

Product

SAP Analysis for Microsoft Office all versions

Keywords

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