SAP Knowledge Base Article - Public

3343035 - Turkey eDocument Cockpit requesting credential when submitting source document

Symptom

You are trying to submit an eInvoice, but when clicking the system requires your credentials.

Environment

SAP S/4HANA Cloud

Reproducing the Issue

  1. Go to eDocument Cockpit app
  2. select the source document 
  3. click in 'Submit' button
  4. a new screen is triggered asking for your user credential.

Cause

Missing Configuration.

Resolution

Kindly review SAP Document and Reporting Compliance: Electronic Invoices and Delivery Notes for Turkey where you are guided to fulfill the configuration in 'Deploy User Credentials' session.

Keywords

edocument, credentials, submit, edocument cockpit, turkey, deploy user credential, invoice. , KBA , CA-GTF-CSC-EDO-TR , Document Compliance Turkey , Problem

Product

SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA Cloud all versions