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SAP Knowledge Base Article - PreviewSymptom
Once a Custom Mail Server configuration is done with an office 365 account, the configuration is accepted by the tenant, but sent emails do not reach the destination. IAS troubleshooting logs shows the following error:
Message: Scheduled email could not be sent to <email_address> with subject ...
Reason: Authentication unsuccessful, SmtpClientAuthentication is disabled for the Tenant. Visit https://aka.ms/smtp_auth_disabled for more information.
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Product
SAP Cloud Identity Services all versions
Keywords
KBA , BC-IAM-IDS , Identity Authentication Service , Problem
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