3343206 - Merged duplicate candidate is not showing in user's referral tracking - Recruiting

Merged duplicate candidate is not showing in user's referral tracking even though the master profile was referred by that user.

SAP SuccessFactors Recruiting Management

1. Careers>Search Jobs
2. Job Req>Refer Friend to Job
3. Fill in details and click Send
4. Go to Referral Tracking and see that this candidate is visible there
5. Go to Job Req and see this candidate is in Forwarded status and is referred by the Referrer
6. Apply for this job on external site with same candidate details but different email address so this creates a new candidate and new application
7. Back in the job req, move this new application to another status in the pipeline
8. Go to Manage Duplicate Candidates>Manually Merge Duplicate Candidates
9. Search for forwarded candidate in first search box and then search for the second applied candidate in second box
10. Click "Yes" to merge the candidates
11. Make the second candidate the Primary Profile
12. Click "OK" for Notify secondary candidate by email
13. Click "Send" on the email pop-up
14. Go back to Job Req and click on the Forwarded candidate and notice that this profile is no longer visible as this was the secondary profile
15. Click on the master application and see that it has the referral information still on it
16. Go to Referral Tracking and see that this candidate is no longer visible

Engineering team confirm that the RCM_APP_STATUS_SET_ITEM_ID has changed in RCM_APPLICATION table, so new mapping status of application gets moved under new tab, and will no longer be available under Forwarded status. So, this is the expected behaviour of application.

3315381 - Issues when merging duplicate candidates 

referral, referred, referee, refer, employees, merged, twice, double, not visible, missing , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem