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3343265 - When provisioning SAP Cloud ALM in SAP for Me your company is “Not Entitled/No Data” and SAP Cloud ALM cannot be provisioned

Symptom

  • The s-user performing the provisioning has the required authorizations needed to provision SAP Cloud ALM, but the company (the customer number being used) is not entitled to provision. It can also show as "No Data".
  • SAP Product Support advises there is neither SAP Cloud Service subscriptions containing Enterprise Support, cloud editions norn SAP Enterprise Support nor Product Support for Large Enterprises for the specified Customer Number trying to provision and hence no entitlement.
  • Customers under SAP Cloud Service subscriptions containing Enterprise Support, cloud editions, in SAP Enterprise Support and in Product Support for Large Enterprise receive an SAP Cloud ALM tenant, which can be distributed to the subsidiaries using access rights.  


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Environment

  • SAP Cloud ALM
  • SAP for Me

Product

SAP Cloud ALM 1.0 ; SAP Cloud ALM 2.0

Keywords

usage rights, Entitlement, contract, subscription, license, ES, CES, CALM, Cloud ALM, s-user, s-user, CCC, Group, no data, not, order, Cloud ALM , KBA , SV-CLM-INF-ONB , Onboarding/Provisioning and Decommissioning , How To

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