SAP Knowledge Base Article - Public

3343447 - Nudge Email is not triggered when clicking nudge for Compliance Task


  • Nudge Email is not triggered when clicking nudge for the Complete Compliance Forms in the dashboard.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Onboarding

Reproducing the Issue

1. Login to the instance
2. From the Onboarding Dashboard, search for the new new hire with compliance task
3.Click on the 'Nudge' button next to the compliance task
4. Click on 'Send Email'
5. Check Email Services see that the email is not sent.


Email template for Compliance Nudge Assignment is not active.


  1. Go to Email Services > Manage Template > "+" > Reuse Template.
  2. Add the template (ONB) Nudge Compliance Assignment Template

See attached screenshot from the Demo instance.

See Also

3193589 - [Onboarding] Nudge Email Templates Not Working


Compliance Nudge, Nudge, Nudge Button, Button, Email Services, Email, OBX, Compliance, Onboarding, Onboarding 2.0, ONB2 , KBA , LOD-SF-OBX-FRM-FMB , Form Metadata Bundle - Compliance Forms (except i9-EV) , Problem


SAP SuccessFactors Onboarding 2305