SAP Knowledge Base Article - Preview

3343872 - Agent Desktop - Enabling Extensions Fields as sortable/searchable

Symptom

You created an extension field and would like to make it a searchable or sortable object in the Agent Desktop


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Environment

  • SAP Service Cloud
  • SAP Sales Cloud
  • Agent Desktop Add-On 

Product

SAP Cloud for Customer core applications 2305

Keywords

KBA , LOD-CRM-SBS-AC , Agent Console Add-on , Problem

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