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3343891 - How to troubleshoot IPS issues when the target system is an IAS system

Symptom

When provisioning users using IPS where the target system is an IAS system, an error similar to the following is received:

user:e2b0789e-1fb7-4a8c-b1fb-8dfd727b79b4,
system=<SourceSystem> to <TargetSystem>,
time=2023-06-01T18:55:55.525+00,
error=com.sap.cloud.ips.connectors.impl.EntityNotFoundException: No user found from https://<tenant>.accounts.ondemand.com//scim/Users?filter=userName eq "John",

content={"active":true,"addresses":[],"displayName":"John Doe","emails":[{"value":"John.Doe03@sap.com"}],"name":{"familyName":"Doe","givenName":"John"},"schemas":["urn:ietf:params:scim:schemas:core:2.0:User",
"urn:ietf:params:scim:schemas:extension:enterprise:2.0:User","urn:ietf:params:scim:schemas:extension:sap:2.0:User","urn:sap:cloud:scim:schemas:extension:custom:2.0:User"],"urn:ietf:params:scim:schemas:extension:sap:2.0:User":
{"emails":[{"value":"John.Doe@sap.com","verified":true}],"mailVerified":true,"passwordDetails":{"status":"disabled"},"sendMail":false},"userName":"John","userType":"employee"}

Note: This error is used just as an example, but the error message in your case may differ.


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Environment

Identity Provisioning Services

Product

Identity Provisioning 1.0

Keywords

IPS Troubleshooting, IAS, IPS, Identity Authentication , KBA , BC-IAM-IPS , Identity Provisioning Service (IPS) , BC-IAM-IDS , Identity Authentication Service , Problem

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