3343891 - How to troubleshoot IPS issues when the target system is an IAS system

When provisioning users using IPS where the target system is an IAS system, an error similar to the following is received:

user:e2b0789e-1fb7-4a8c-b1fb-8dfd727b79b4,
system=<SourceSystem> to <TargetSystem>,
time=2023-06-01T18:55:55.525+00,
error=com.sap.cloud.ips.connectors.impl.EntityNotFoundException: No user found from https://<tenant>.accounts.ondemand.com//scim/Users?filter=userName eq "John",

content={"active":true,"addresses":[],"displayName":"John Doe","emails":[{"value":"John.Doe03@sap.com"}],"name":{"familyName":"Doe","givenName":"John"},"schemas":["urn:ietf:params:scim:schemas:core:2.0:User",
"urn:ietf:params:scim:schemas:extension:enterprise:2.0:User","urn:ietf:params:scim:schemas:extension:sap:2.0:User","urn:sap:cloud:scim:schemas:extension:custom:2.0:User"],"urn:ietf:params:scim:schemas:extension:sap:2.0:User":
{"emails":[{"value":"John.Doe@sap.com","verified":true}],"mailVerified":true,"passwordDetails":{"status":"disabled"},"sendMail":false},"userName":"John","userType":"employee"}

Note: This error is used just as an example, but the error message in your case may differ.

Identity Provisioning Services

KBA , BC-IAM-IPS , Identity Provisioning Service (IPS) , BC-IAM-IDS , Identity Authentication Service , Problem