3343895 - Live Activity Utilities scenario - Search results are empty and contracts or premise information is not filled

Symptom

The customer is using the Local Adapter Integration scenario
Users claim that after a call is alerted, although the customer phone number is correct, there is no search results
Customer is using the Utilities Scenario with the Live Activity (Configure Live Activity Settings)

Environment

SAP Service Cloud
SAP Sales Cloud
Live Activity
SAP Local Adapter

Product

SAP Cloud for Customer core applications 2305

Keywords

CTI payload, Criteria matching, Custom parameters, Narrowing search, Exact value matching, Incorrect parameter values, Empty parameters, Unique hit, Contract Account Number, Customer hub auto-open. , KBA , LOD-CRM-LA , Live Activity , LOD-CRM-IND-UTL , Utilities , Problem

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