Symptom
User cannot open LMS direct link for Report or Report with Criteria.
Error message like below will be displayed.
' Error
The requested operation is not available. If you continue to experience problems, please contact your administrator, referencing ticket #528,144.
Click here to return to the home page.'
Environment
SAP SuccessFactors Learning
Reproducing the Issue
1. Generate a Direct Link via Learning Administration > System Administration > System Management Tools > Generate Direct Link
2. Select 'Report' as the link type > Select a report > e.g. Learning History > Display Link > Copy the link
3. Go back to BizX Homepage > Paste the link in the address bar in browser tab > Wait for the SSO redirection to complete > See below Error screen
4. From httpwatch log, can see a 403 error was responded from server.
Cause
The selected report has been replaced with a customized report.
Server gives a 403 response because the out-of-box report has been unpublished in the tenant and resulted in the error page.
Resolution
This is an expected behavior as Direct Link currently only supports LMS standard reports.
Re-publish the standard report can make the Direct Link work.
Keywords
User report, custom report direct link, 403 , KBA , LOD-SF-LMS , Learning Management System , Problem