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3344574 - ASE upgrade failed with 'Installer can not do update. There is no SAP Adaptive Server Enterprise in ...' - SAP ASE for BS

Symptom

  • SAP ASE upgrade using the latest version of SAP Host Agent failed with error below:
    ----- Response data ----
    ERROR: Installation failed with rc=-1. Please check sybase/SID/sapdbctrl-config/sybInst.****.out.
    ----- Log messages ----
    Info: saphostcontrol: Executing LiveDatabaseUpdate
    Error: sapdbctrl: Installation failed with rc=-1. Please check ybase/SID/sapdbctrl-config/sybInst.****.out.
    Error: saphostcontrol: LiveDatabaseUpdate failed (sapdbctrl exit code = 1)

  • sybInst.****.out shows the error below:
    Installer can not do update.  There is no SAP Adaptive Server Enterprise in 'sybase/SID'.  Verify your destination directory is correct or rerun the installer with "DO_UPDATE_INSTALL=false".

  • You tried re-run the saphostctrl command with updateoption UPDATE_FORCE=1 but still got the same error.

  • In LiveUpdate.log, it shows the error below:
    DEBUG>>> 05-16-23 03:16:09 : UpdateASEFeatureInstall.canDoUpdateInstall(): Set CAN_DO_UPDATE_INSTALL=FALSE
    DEBUG>>> 05-16-23 03:16:09 : UpdateASEFeatureInstall.canDoUpdateInstall(): xml=sybase/SID/sybuninstall/ASESuite/.com.zerog.registry.xml
    DEBUG>>> 05-16-23 03:16:09 : UpdateASEFeatureInstall.canDoUpdateInstall(): Cannot do update
    DEBUG>>> 05-16-23 03:16:09 : UpdateASEFeatureInstall.canDoUpdateInstall(): Cannot find SAP Adaptive Server Enterprise in IA registry.
    DEBUG>>> 05-16-23 03:16:09 : UpdateASEFeatureInstall.getDoUpdate(): DO_UPDATE_INSTALL=true
    ERROR>>> 05-16-23 03:16:09 : Installer can not do update.  There is no SAP Adaptive Server Enterprise in 'sybase/SID'.  Verify your destination directory is correct or rerun the installer with "DO_UPDATE_INSTALL=false".

  • In sybase/SID/sybuninstall/ASESuite/.com.zerog.registry.xml file, the 'location=' is not referring to the correct SID path, but referring to other SID.


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Environment

  • SAP Adaptive Server Enterprise(ASE) version 16.0 for Business Suite
  • SAP NetWeaver (NW) - All versions

Product

SAP Adaptive Server Enterprise all versions

Keywords

com.zerog.registry, sapdbctrl-config, LiveDatabaseUpdate, location , KBA , BC-DB-SYB , Business Suite on Adaptive Server Enterprise , Problem

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