Symptom
Candidates cannot edit a field whose field id is ssn on the candidate profile. The value could be filled into the field for the first time, but if the candidate wants to edit this number, click on edit > OK > nothing happens and the field cannot be edited.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Go to External Career site.
- Create candidate Profile.
- Fill in the field with some value whose field id ssn.
4. The field is masked with stars (****), and if the candidate wants to edit this field, click on, click here to edit > ok, nothing happens, and the field cannot be edited.
Resolution
Engineering is investigating the issue and will deliver a fix.
Updates will be provided on this KBA regarding the resolution date.
Keywords
ssn, edit, candidate, profile, career, site, cannot, field, id , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem
Product
Attachments
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