SAP Knowledge Base Article - Preview

3344904 - Recent Cases Card in Contract Account Does Not Display Previous Cases Anymore

Symptom

You notice that, for some Contract Accounts, the Recent Cases card is no longer displaying some cases which were previously displayed.


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Environment

SAP Service Cloud Version 2.

SAP Service Cloud Version 2, Utilities Add-On.

Product

SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2, utilities add-on all versions

Keywords

Cases, Card, Recent Cases, Recent Cases Card, Utilities, CA, Contract Account, Contract Accounts, Contract, Account, Central Tab, Tab, 90, 90 Days, Days, Case, SAP Service Cloud Version 2, Add-On, Utilities Add-On, , KBA , CEC-CRM-UTIL , Utilities for SAP Sales/Service Cloud , How To

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