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3344964 - Email for "Reset Password" cannot be sent from IAS because the user doesn't have password


  • Regarding specific users, the email for "Reset Password" cannot be sent.
    • Via "Forgot Password" link in the IAS login page.
    • From Administration Console by Administrator.

  • In the IAS troubleshooting log, there is error like followings.
    • message="Cannot send Forgot Password Mail to user with uid <uid>. Reason: PASSWORD_DISABLED. "

  • If the mail is triggered from Administration Console, the error "PASSWORD_DISABLED" may happen in UI.
  • Checking the user in Administration Console, the user has a valid email address.

  • Checking the user in Administration Console, Password Set Time is N/A.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."



  • Identity Authentication


Identity Authentication 1.0


PASSWORD_DISABLED, IAS, IPS, reset password, failed, pop-up, IAS, Tenant, Password Disabled error, popup, pop up, activation e-mail, user cannot access, cannot update password, , KBA , BC-IAM-IDS , Identity Authentication Service , Problem

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