3344964 - Email for "Reset Password" cannot be sent from IAS because the user doesn't have password

• Regarding specific users, the email for "Reset Password" cannot be sent.
  • Via "Forgot Password" link in the IAS login page.
  • From Administration Console by Administrator.
    
    
• In the IAS troubleshooting log, there is error like followings.
  
  • message="Cannot send Forgot Password Mail to user with uid <uid>. Reason: PASSWORD_DISABLED. "
    
    
• If the mail is triggered from Administration Console, the error "PASSWORD_DISABLED" may happen in UI.
  
• Checking the user in Administration Console, the user has a valid email address.
  
  
• Checking the user in Administration Console, Password Set Time is N/A.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

• Identity Authentication

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