3344987 - Inbound Emails Falling with Service Error in Inbound Monitoring

You notice that an inbound email failed in the Inbound Monitoring of your system with the error Service Error.

SAP Service Cloud Version 2.

1. Send an inbound email to your channel address.
2. Login to your SAP Service Cloud Version 2 system.
3. Click on the User-Menu icon.
4. Click Settings.
5. Click All Settings.
6. Click Inbound Monitoring, under Channels section.
7. See the email is on the list, with the error Service Error.

One of the possible causes for this error to happen, is that the MIME types message/rfc822 and text/html is not allowed in the system configuration.

You can set the required MIMEs as allowed by following the steps below:

1. Navigate to Settings.
2. Navigate to All Settings.
3. Click MIME Types for Attachments, under Data Administration.

Once here, you can search for the MIMEs message/rfc822 and text/html and set them as Allowed.

After the change, the new inbound emails will start coming in successfully in the system.

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