SAP Knowledge Base Article - Public

3345150 - If we share a list of users to be offboarded to SAP Product Support as an incident, can they do the user offboarding?

Symptom

If we share a list of users to be offboarded to SAP Product Support as an incident, can they do the user offboarding?

Environment

  • SAP Signavio Process Governance 3.0
  • SAP Signavio Process Manager 3.0

Resolution

No, Support will not provide this service for you. You will have to continue to offboard the users manually via the Signavio application. Please see our user guide for more information on user offboarding: https://documentation.signavio.com/suite/en-us/Content/workflow-accelerator/userguide/organization-settings.htm#Useroffboardingreplaceusers

Keywords

process, manager, governance, user, off, board, list, delete, support, team , KBA , BPI-SIG-CA-SEC-UM , User Management for SAP Signavio , Problem

Product

SAP Signavio Process Governance 3.0 ; SAP Signavio Process Manager 3.0