Symptom
The rule to trigger custom email after completing the Personal Data Collection step is not working.
The rule has additional condition to check candidate last name for example.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP SuccessFactors Onboarding
Cause
Rules for MDF Objects scenario is run on today's context, hence future personal information is not fetched.
Resolution
To further filter email based on name or any other such criteria, please use existing feature of creating business rule to filter email templates. Refer to the following guide on how to create the Business Rule: Creating a Business Rule for Filtering Email Templates | SAP Help Portal
Below is an example configured in SAP's Demo:
Keywords
Business, rule, custom, email, personal, information, Filter, email, template, Rules, for, MDF, Objects, effective, dated, Job, information, employment, information, rule, email, trigger, onboarding, onb, obx , KBA , LOD-SF-OBX-EML , Notifications , Problem
SAP Knowledge Base Article - Public