SAP Knowledge Base Article - Public

3345380 - [Onboarding] Business rule to trigger custom email is not working

Symptom

  • Configured new feature released in 2305 release, to trigger custom email after completing the PDC step.  
  • The rule to trigger custom email has additional condition to check candidate last name. 
  • When this additional check is added the email is not triggered

Environment

SAP SuccessFactors onboarding

Cause

  • MDF rule is run on today's context, hence future personal information is not fetched.

Resolution

  • MDF rule is run on today's context, hence future personal information is not fetched.
  • To further filter email based on name or any other such criteria, please use existing feature of "Create business rule to filter email templates"

Keywords

Business rule, custom email, personal information, Onboarding.  , KBA , LOD-SF-OBX-EML , Notifications , Problem

Product

SAP SuccessFactors Onboarding 2305