SAP Knowledge Base Article - Public

3345394 - Feeds Getting Deleted From Tickets

Symptom

You noticed that the Feed conversation history is getting deleted from different objects (Opportunity, Ticket, etc), after a period of time.

Environment

SAP Cloud for Customer

Cause

The Feeds visibility is controlled by the Feed Duration Settings.

Resolution

To fix it, please follow the below steps:

  1. Go to the Administrator work center.
  2. Select the Common task view.
  3. Click on Feeds Duration Settings.
  4. Update the time.

Please also notice that there is another option called Feed Delete Duration settings. Both have different purposes. The Feed Duration settings involves the time that the Feed history will be available, while the Feed Deletion settings control the time that the Feed information will be storaged.

Keywords

Displayed; Visible; Hiden; Blank; Information; Missing; , KBA , SRD-CC-FED , Feeds , How To

Product

SAP Cloud for Customer core applications all versions