Symptom
You noticed that the Feed conversation history is getting deleted from different objects (Opportunity, Ticket, etc), after a period of time.
Environment
SAP Cloud for Customer
Cause
The Feeds visibility is controlled by the Feed Duration Settings.
Resolution
To fix it, please follow the below steps:
- Go to the Administrator work center.
- Select the Common task view.
- Click on Feeds Duration Settings.
- Update the time.
Please also notice that there is another option called Feed Delete Duration settings. Both have different purposes. The Feed Duration settings involves the time that the Feed history will be available, while the Feed Deletion settings control the time that the Feed information will be storaged.
Keywords
Displayed; Visible; Hiden; Blank; Information; Missing; , KBA , SRD-CC-FED , Feeds , How To