SAP Knowledge Base Article - Public

3345431 - Cannot Enable Sync Or Install Outlook Server Side Integration

Symptom

  • When you try to Install SAP Sales Cloud, server side integration for Microsoft Outlook you receive the error "ISA-059: The request is invalid".
  • When you try to Enable Synchronization to newly provisioned user you get the message "The following configuration settings are invalid: ExchEWSUrl, ExchMailboxId. Please ensure that connection to user's mailbox is configured correctly."



Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

Environment

  • SAP Service Cloud v2
  • SAP Sales Cloud v2

Reproducing the Issue

  1. Open Settings.
  2. Go to Groupware screen.
  3. In the users tab open the affected user.
  4. Click on the configuration button and select Enable Synchronization.
  5. Result: "The following configuration settings are invalid: ExchEWSUrl, ExchMailboxId. Please ensure that connection to user's mailbox is configured correctly."
  6. Now click on "Install SAP Sales Cloud, server side integration for Microsoft Outlook".
  7. Result: "ISA-059: The request is invalid".

Cause

The affected user did not initialize the e-mail in Groupware User Settings.

Resolution

Before it is possible to enable sync or install the outlook sever side it is necessary that the provisioned users follow below steps:
1. Open the left menu and go to Groupware User Settings.
2. Click on Email configuration.
3. Select your e-mail access type (e.g Office 365).

After that, the administrator can install the outlook server side and enable sync for the user.

See Also

Help Documentation: Manage User Provisioning

Keywords

Outlook Server Side, Enable Synchronization, The request is invalid, ExchEWSUrl, ExchMailboxId , KBA , CEC-CRM-GW , Groupware for SAP Sales/Service Cloud , How To

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0