Symptom
The following subset of Provisioning Configuration Changes should be made/enabled/disabled by your Implementation Partner and may require follow-up actions or implementations. In situations where you are not already engaged with a Partner and there is no associated implementation effort, SAP Support can make minor provisioning configuration including enabling/disabling specific minor features, behalf of a customer.
Environment
- SAP SuccessFactors Time Tracking
Resolution
You can open a case with SAP Product Support to request any of the following features to be enabled. Please follow the Case Creation Template described below.
IMPORTANT NOTES
- Product Support reserve the right to adjust the scope of this document at any time based on Product Enhancements & Product Direction Changes
- As per any new feature enablement, please ensure you enable any feature first in your TEST environment and conduct thorough testing before considering enabling in Production.
- We highly recommend that first you review the linked related information to fully understand any requirements or follow-up activities that are required.
- SAP Product Support are not responsible for making any further implementation or changes outside the enablement of the below listed switches. If further implementation is required, you must engage with SAP Professional Services or your Implementation Partner for any further actions.
- Any feature that are not included on this list cannot be enabled by SAP Product Support.
Feature Main Switch | Feature Sub-Switch | Documentation Link |
Product Function
| Support Component |
Enable SAP SuccessFactors Time Tracking - requires a license for SAP SuccessFactors Time Tracking — requires “Employee Central V2 (i.e., Event Reason Derivation)”, “Enable Generic Objects”, “Enable Time Sheet”, “Effective Dated Data Platform”, “Employee Profile data audit”, “Enable the Attachment Manager”, “Enable Time Off”, “People Profile”, “Role-based Permission (This will disable Administrative Domains)”, “Profile V12 (WARNING: Please perform the upgrade within Upgrade Center instead. If you use this setting, you cannot easily switch back to V11 Profile. If Upgrade Center is not available, you should back up scorecard settings in Provisioning before proceeding with the upgrade.)” and “Version 12 UI framework (Revolution)” | Enable Clock In Clock Out |
Implementation Guide - Activating Time Management Implementation Guide - Enabling SAP SuccessFactors Clock In Clock Out KB Article 3152963 - How to enable Clock In Clock Out in Provisioning | SAP SuccessFactors Time Tracking | LOD-SF-TTR |
If you are a fresh new customer subscribing SAP SuccessFactors Employee Central and SAP SuccessFactors Time Tracking licenses together for the first time, the SAP SuccessFactors Employee Central may not be enabled either.
Because SAP SuccessFactors Employee Central is the prerequisite for SAP SuccessFactors Time Tracking as explained above, you will need to create two customer cases in sequence like below, if there is no Partner for you to contact to do the enablement actions on provisioning.
- Request the enablement for SAP SuccessFactors Employee Central from provisioning (LOD-SF-EC). KBA 3347192 can be referred to.
- Request the enablement for SAP SuccessFactors Time Tracking from provisioning (LOD-SF-TTR), after the SAP SuccessFactors Employee Central is enabled.
Case Creation Template for Customers
- Select the corresponding Product Function & Support Component
- Subject: [Provisioning Switch Request] Please enable/disable switch XYZ for Product Function ABC
- Description: I hereby authorize SAP Product Support to enable the following Provisioning Switch in instance <Specify Instance ID here>
- <List the switches from the table above> and specify required value if applicable
- I confirm that I fully read & understood the documentation related to the feature(s) and the consequences related to enabling/disabling the feature(s)
- Requester Information: <Provide your full name & email address>
See Also
Keywords
time, tracking, ttr, clock, in, out, cico, punch, sheet, tms, attendance, recording, event, feature, function, turn, on, off, switch, enable, disable, activate, deactivate , KBA , LOD-SF-TTR , Time Tracking , LOD-SF-TTR-CIO , Clock In/ Clock Out , LOD-SF-TTR-TMS , Time Sheet , How To