3345961 - Customer Invoice Documents are not Getting Named Consistently

When you releasing the Invoice document navigate to the output history and open the document by clicking on the document name.

Here you see the inconsistency(Some documnets are with correct name and some documents name are with UTC stamp)

SAP Business ByDesign

1. Go to Customer Invoicing work center
2. Go to Invoice Documents view
3. Search for Document
4. We can observe invoices are getting named in a strange way

This is due to the ouput channel setting configuration.

When you set the output channel is printer you see the name and the UTC time stamp

but when you set the output channel is DO NOT SEND or XML you now click on the document name and save it, it shows the document name only.

Steps to check the maintained output channel:

1. Go to the Account Management work center.
2. Select the Accounts view.
3. Open the respective Account.
4. Navigate to the Communication tab and the Collaboration sub tab .
5. Select the respective Business Document e.g. Customer Invoice / Credit Memo.
6. In the section Output Channel Settings you can add multiple Output Channels via the Add-Row button.

This is expected behaviour, when the output channel is DO NOT SEND or XML, we are not appending the UTC time stamp in the document title.

However, we do append UTC timestamp for remaining output channels.

Invoice document, Output channel,Printer, XML, DO NOT SEND , KBA , AP-RC-OUT , Output Management , Problem