3345989 - What is the Approval Request re-routing behavior when user's Primary Manager is nullified?

• What is the behavior of re-routing Approval Requests when user's Primary Manager is nullified?
• Is it possible to skip an Approval Step when user doesn't have a Manager?

SAP SuccessFactors Learning

• The behavior differs from removing Manager on UI or removing via User Connector/User Connector-SF:

When removing Manager from UI, approval process re-routing won't be triggered. The approval requests stay with the old Manager.

When removing via Connector, if below properties are set to 'Y', nullifying Manager will also trigger approval request re-routing.

sfuser.connector.defaultValue.supervisorReRouteItemApprovals=Y
sfuser.connector.defaultValue.supervisorReRouteScheduleOfferingApprovals=Y
sfuser.connector.defaultValue.supervisorReRouteSF182Approvals=Y
sfuser.connector.defaultValue.supervisorReRoutePerformanceReview=Y
sfuser.connector.defaultValue.supervisorReRouteAssessmentApprovals=Y
sfuser.connector.defaultValue.supervisorRerouteElectronicSignatureApprovals=Y

The old Manager cannot see the approval requests any more and the Approver step become 'No Effective Approver' and only admin can approve it from User entity > Approval tab.

• In most cases, it is not possible to skip an Approval Step when user has no Manager.

There is only 1 scenario that an approval step with 'No Effective Approver' can be skipped.

When System Administration > Configuration > Global Application Settings > Electronic Signature Settings >'Skip Additional Approval Process steps that do not have approvers' is enabled, for a multiple steps approval process, if the 1st step has been approved, the rest steps could be ignored when there is no effective approver. 

This configuration only affects the Electronic Signature approval process and the 1st approval step will never be skipped.

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