SAP Knowledge Base Article - Public

3346026 - Error shows "Visit duration exceeds the available duration" while triggering optimizing in DVP


The error "Visit duration exceeds the available duration for A." while optimizing visit list items. (A stands for Account name)


  • SAP Sales Cloud 
  • Dynamic Visit Planning Add-on

Reproducing the Issue

  1. Go to Dynamic Visit Planning Work Center 
  2. Go to Cockpit/Visit Lists View 
  3. Click Optimize 
  4. It shows error message "Visit duration exceeds the available duration for A." 


It happens because the duration of the visit exceeds the visiting hours maintained for the account A. 


  1. Go to Customers Work Center
  2. Go to Account View 
  3. Open this account 
  4. Go to Visiting Information tab 
  5. Check Visiting Hours 
  6. The visit list item's visit duration exceeds the duration for the visiting hours maintained under visiting Information tab for this account 

Please modify the visiting hours for this account or modify this visit list item's duration.


DVP;Visiting Information;visiting hours;duration;Visit duration exceeds the available duration , KBA , LOD-CRM-DVP , SAP Sales Cloud, dynamic visit planning add-on , How To


SAP Cloud for Customer add-ins all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions