Symptom
You cannot delete or cancel the replicated visit in Dynamic Visit Planning.
Environment
- SAP Sales Cloud
Reproducing the Issue
- Go to Dynamic Visit Planning work center
- Go to Visit List View
- There's the visit list item with Replication Status "Completed"
- The Delete(Remove) button is greyed out for this replicated visit list item
Cause
In Dynamic Visit Planning, only visit list items which have planned replication status can be deleted.
Resolution
If replication status is completed, the visit can be deleted and cancelled in the C4C visit view.
- Go to Visits work center ->Visits View
- Change the drop-down list to all
- Search for the visit
- For deletion, select this visit and click More -> Delete
- For cancellation, open the visit-> click Actions -> Set as Canceled
Keywords
DVP;delete;cancel;visit;Replication Status;addon;add-on; , KBA , LOD-CRM-DVP , SAP Sales Cloud, dynamic visit planning add-on , Problem
Product
SAP Cloud for Customer add-ins all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions