SAP Knowledge Base Article - Public

3346051 - Cannot Delete or Cancel Replicated Visit in Dynamic Visit Planning

Symptom

You cannot delete or cancel the replicated visit in Dynamic Visit Planning.

Environment

  • SAP Sales Cloud 

Reproducing the Issue

  1. Go to Dynamic Visit Planning work center
  2. Go to Visit List View 
  3. There's the visit list item with Replication Status "Completed"
  4. The Delete(Remove) button is greyed out for this replicated visit list item

Cause

In Dynamic Visit Planning, only visit list items which have planned replication status can be deleted. 

Resolution

If replication status is completed, the visit can be deleted and cancelled in the C4C visit view. 

  1. Go to Visits work center ->Visits View
  2. Change the drop-down list to all
  3. Search for the visit

- For deletion, select this visit and click More -> Delete
- For cancellation, open the visit-> click Actions -> Set as Canceled

Keywords

DVP;delete;cancel;visit;Replication Status;addon;add-on; , KBA , LOD-CRM-DVP , SAP Sales Cloud, dynamic visit planning add-on , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions