Symptom
While changing the visit time and pressing optimize in DVP, it restores to the original time.
Environment
- SAP Sales Cloud
- Dynamic Visit Planning Add-on
Cause
- Go to Dynamic Visit Planning Work Center
- Go to Cockpit/Visit Lists View
- Modify one visit list item's scheduled time
- Click Optimize
- The schedule time restores to the original time
Resolution
If you would like to fix one visit time, please switch on "fixed visit" toggle after maintaining the new time.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Keywords
KBA , LOD-CRM-DVP , SAP Sales Cloud, dynamic visit planning add-on , How To
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions