SAP Knowledge Base Article - Public

3346054 - While Changing the Visit Time and Press Optimize in DVP, it Restores to the Original Time

Symptom

While changing the visit time and pressing optimize in DVP, it restores to the original time.

Environment

  • SAP Sales Cloud 
  • Dynamic Visit Planning Add-on

Cause

  1. Go to Dynamic Visit Planning Work Center 
  2. Go to Cockpit/Visit Lists View 
  3. Modify one visit list item's scheduled time 
  4. Click Optimize 
  5. The schedule time restores to the original time

Resolution

If you would like to fix one visit time, please switch on "fixed visit" toggle after maintaining the new time. 

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Keywords

KBA , LOD-CRM-DVP , SAP Sales Cloud, dynamic visit planning add-on , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions