SAP Knowledge Base Article - Public

3346064 - Error shows "Visit duration exceeds the available duration" while triggering optimizing in DVP

Symptom

The error "Visit duration exceeds the available duration for A" while optimizing visit list items. (A stands for Account name)

Environment

  • SAP Sales Cloud 
  • Dynamic Visit Planning Add-on

Reproducing the Issue

  1. Go to Dynamic Visit Planning Work Center 
  2. Go to Cockpit/Visit Lists View 
  3. Click Optimize button 
  4. It shows error message "Visit duration exceeds the available duration for A."  (A stands for Account name)

Cause

It happens because the visit list item's visit duration exceeds the visiting hours duration maintained under visiting Information tab for this account. 

Resolution

  1. Go to Customers Work Center
  2. Go to Account View 
  3. Open this account 
  4. Go to Visiting Information tab 
  5. Check Visiting Hours 
  6. The visit list item's visit duration exceeds the visiting hours duration maintained under visiting Information tab for this account 

Please modify the visiting hours for this account or modify this visit list item's visit duration.

Keywords

DVP;Visiting Information;visiting hours;duration;Visit duration exceeds the available duration , KBA , LOD-CRM-DVP , SAP Sales Cloud, dynamic visit planning add-on , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions