SAP Knowledge Base Article - Public

3346097 - Error When uploading document in Maintain Onboarding and Offboarding Document templates - Onboarding

Symptom

  • Get an error when trying to upload the Forms into Maintain Onboarding and Offboarding Document templates.
  • Error: ChangeSet index 1 - ???HCP upload error: Template ID *** with en_US locale already exists???;File could not be upload.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. When uploading document in Maintain Onboarding and Offboarding Document templates, an error pops up:
  2. Error ChangeSet index 1 - ???HCP upload error: Template ID *** with en_US locale already exists???;File could not be upload.

Cause

The customer recently did instance refresh, but the template is still saved in PFS or instance.

Resolution

For Live Customers and Implementation Partners

  • Confirm if the template exists in Maintain Onboarding and Offboarding Document Templates page or PFS account.
  • Post deletion, re-upload the template.
  • If the error persists, log a support ticket with the Subject: KBA 3346097 - Error When uploading document in Maintain Onboarding and Offboarding Document templates - Onboarding
  • Provide the company id, support access, and the template name.

For Onboarding Technical Support

  • See internal notes for Service Request example.

Keywords

ChangeSet index 1 - ???HCP upload error: Template ID *** with en_US locale already exists???;File could not be upload, Error, PFS, Onboarding, HCP upload error: Template ID with locale already exists, Maintain Onboarding and Offboarding Document Templates , KBA , LOD-SF-OBX-DOC , Generation of Documents using PFS , Problem

Product

SAP SuccessFactors Onboarding all versions