Symptom
- Get an error when trying to upload the Forms into Maintain Onboarding and Offboarding Document templates.
- Error: ChangeSet index 1 - ???HCP upload error: Template ID *** with en_US locale already exists???;File could not be upload.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- When uploading document in Maintain Onboarding and Offboarding Document templates, an error pops up:
- Error ChangeSet index 1 - ???HCP upload error: Template ID *** with en_US locale already exists???;File could not be upload.
Cause
The customer recently did instance refresh, but the template is still saved in PFS or instance.
Resolution
For Live Customers and Implementation Partners
- Confirm if the template exists in Maintain Onboarding and Offboarding Document Templates page or PFS account.
- Post deletion, re-upload the template.
- If the error persists, log a support ticket with the Subject: KBA 3346097 - Error When uploading document in Maintain Onboarding and Offboarding Document templates - Onboarding
- Provide the company id, support access, and the template name.
For Onboarding Technical Support
- See internal notes for Service Request example.
Keywords
ChangeSet index 1 - ???HCP upload error: Template ID *** with en_US locale already exists???;File could not be upload, Error, PFS, Onboarding, HCP upload error: Template ID with locale already exists, Maintain Onboarding and Offboarding Document Templates , KBA , LOD-SF-OBX-DOC , Generation of Documents using PFS , Problem
Product
SAP SuccessFactors Onboarding all versions