SAP Knowledge Base Article - Public

3346097 - Error When uploading document in Maintain Onboarding and Offboarding Document templates - Onboarding

Symptom

  • Get an error when trying to upload the Forms into Maintain Onboarding and Offboarding Document templates.
  • Error: ChangeSet index 1 - ???HCP upload error: Template ID *** with en_US locale already exists???;File could not be upload.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

When uploading document in Maintain Onboarding and Offboarding Document templates, an error pops up:

Error ChangeSet index 1 - ???HCP upload error: Template ID *** with en_US locale already exists???;File could not be upload.

Cause

Due to the the template which was uploaded before instance refresh.

Resolution

  1. Delete all the previous template available under Maintain Onboarding and Offboarding Document Templates.
  2. Post deletion, re-upload the template.

Keywords

ChangeSet index 1 - ???HCP upload error: Template ID *** with en_US locale already exists???;File could not be upload, Error, PFS, Onboarding, HCP upload error: Template ID with locale already exists, Maintain Onboarding and Offboarding Document Templates , KBA , LOD-SF-OBX-DOC , Generation of Documents using PFS , Problem

Product

SAP SuccessFactors Onboarding all versions