SAP Knowledge Base Article - Public

3346414 - Cases Are Missing After Tenant Is Refreshed


You have opened Case from your Tenant but after performing System Refresh, the cases are missing in the Tenant.


  • SAP Business ByDesign
  • SAP Cloud For Customer

Reproducing the Issue

  1. Go to Application & User Mangement Work Center
  2. Choose the Cases View
  3. Search for Relevant Case ID
  4. No records found


This is System Standard Behaviour.


After Performing system refresh, all the cases will be deleted automatically in the tenant.

Once cases are deleted, we won't be able to retrieve the case and the ID as well.


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