Symptom
You have maintained the business communication information like phone, mobile numbers in the contact master date. You want to know how the information is used in sales documents like sales order.
Environment
SAP Business ByDesign
Reproducing the Issue
- Go to the Account Management work center.
- Go to the Contacts view.
- Open the contact ABC, you can see the phone and mobile are maintained.
You want to know where you can find the information in sales order.
Cause
In the sales order, you can find the Contact section in the General tab. The main contact is determined and shown here.
Phone number is displayed in the order, and you can click Address Details to show other business communication information such as Mobile.
Resolution
This is currently the designed behavior.
Keywords
contact; business communication information; sales order. , KBA , SRD-CRM-ACC , Account Management , How To