SAP Knowledge Base Article - Public

3347261 - Internal Candidates not being returned in the Candidate Search, when combing mutliple filters.

Symptom

When combing both the Resume Keyword & the Talent Pool Filters in the Keyword & Item Search Menu, only External Candidates are being returned.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go the Candidates Tab in Recruiting
  2. In the Keyword & Item Search Tab, use the "Resume or cover letter contains the following" & the "Talent Pool is" Filters, with information you know that should return an Internal Candidate
  3. Run the search
  4. No Internal Candidates will be returned, despite the fact they meet the filter criteria. Only External Candidates will be returned in this search.

Cause

This is a known issue already acknowledged by Software Engineering team.

Resolution

Our Engineering Team are continuing to troubleshoot this issue. Please bookmark this KBA for future updates.

See Also

keyword, no results, incorrect.

Keywords

KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem

Product

SAP SuccessFactors Recruiting all versions