SAP Knowledge Base Article - Public

3347350 - Originally Created On Date is not Updated in "Note for Provider" Incident Memo


Originally created on date is not updated in Note for Provider Incident Memo


SAP Business ByDesign 

Reproducing the Issue

  1. Go to Application and User Management work center
  2. Go to Incidents view
  3. Search for Incident ID
  4. Navigate to General tab
  5. For few memos created on date is missing


Originally created on date and time represents when the note is updated by SAP Support in Customer support system. The note takes few minutes to reflect from Customer support system (BCP) to customer system .This data is only present when SAP Support writes back to customer via incident. The Note for Provider is from customer system to SAP Support so it doesn't requires this date.


This is the standard system behavior.


Memo , Note for provider , note from provider , Incident memo, created on date and time , KBA , AP-LM-AM-INC , Incident-Uis , Problem


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