3347415 - Missing Note Field Type During Custom Fields Creation in Extensibility Administration

You are looking forward to create a custom field (i.e. extension field) of 'Note' type, however you could not see 'Note' option to be selected during creation of the custom field.

• Service Cloud Version 2
• Sales Cloud Version 2 

1. Click on User Profile.
2. Click on Settings.
3. Select All Settings. 
4. Go to Extensibility Administration.
5. Select Extensibility.
6. Select an Entity (e.g. Case).
7. On Custom Fields tab, click on Create Custom Field.
8. You can't select Note type. 

The system supports these following Data Types to create custom fields (i.e. extension fields):

• String
• Number
• Boolean
• Object
• Integer
• Date Time

For creating an extension field which acts like a note field and stores many characters, you may use String for either Data Type and Data Format options. Then, you can specify Field Length as per your business requirement and you will have an extension field which can store text values. 

Create Extension Fields

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