SAP Knowledge Base Article - Preview

3347427 - Unable to See Text Content Added to Email Body when Using Templates in Cases

Symptom

When you are writing an email in one of your cases, and you add a text content along with a template, if you click Preview or even send the email, you notice the text content is not visible.


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Environment

SAP Service Cloud Version 2.

Product

SAP Service Cloud Version 2 all versions

Keywords

Template, Branding Template, Response Template, Email, Email Template, Case, Preview, Content, Email Content, Preview Template, Placeholder, ##text##, SAP Service Cloud Version 2,  , KBA , CEC-CRM-TMP , Templates for SAP Sales/Service Cloud , How To

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