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SAP Knowledge Base Article - PreviewSymptom
When you are writing an email in one of your cases, and you add a text content along with a template, if you click Preview or even send the email, you notice the text content is not visible.
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Environment
SAP Service Cloud Version 2.
Product
SAP Service Cloud Version 2 all versions
Keywords
Template, Branding Template, Response Template, Email, Email Template, email preview , Case, Preview, Content, Email Content, Preview Template, Placeholder, ##text##, SAP Service Cloud Version 2, , KBA , CEC-CRM-TMP , Templates for SAP Sales/Service Cloud , How To
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