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SAP Knowledge Base Article - PreviewSymptom
You created an email template with images and uploaded it as an .HTML file in the system, however, when using the Viewer or Preview functionalities, the images of the template are not properly displayed.
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Environment
SAP Service Cloud Version 2.
Product
SAP Service Cloud Version 2 all versions
Keywords
Image, Images, Pictures, Icons, Template, Email Template, Response Template, Branding Template, Response, Branding, HTML, Web, base64, Encode, Encoding, SAP Service Cloud Version 2, Email, , KBA , CEC-CRM-TMP , Templates for SAP Sales/Service Cloud , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , How To
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