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3347480 - Error: Could not locate KDC for Kerberos Realm "REALM.COM"

Symptom

  • When configuring Windows Active Directory SSO an error may be captured in the vintela.log or stderr.log that says
    "Exception: com.wedgetail.idm.sso.ConfigException: Could not validate VSJ password [caused by: GSSException: Failure unspecified at GSS-API level (Mechanism level: com.dstc.security.kerberos.KerberosConfigException: Could not locate KDC for Kerberos Realm "REALM.COM")]"
  • Manual AD Authentication could be working but SSO fails
  • Users are taken to the BI logon page instead of being automatically signed in via SSO


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Keywords

KDC, unresolved, cannot, resolve, DNS, lookup, network, firewall, domain, controller, server, SSO, AD, Active, Directory, Windows, Auth, BI, AUT, BI-BIP-AUT, authentication, vintela, kerberos,  , KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem

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