Symptom
Whenever you try to post or simulate a Journal Entry Voucher an error is displayed:
'Please try resuming your work. If you still face issues, report an incident.'
Environment
SAB Business ByDesign
Reproducing the Issue
- Go to General Ledger Work Center.
- Go to Journal Entry Vouchers View.
- Search for the Journal Entry Voucher ID.
- Click Edit.
- Click Post or Simulate.
- You will see the error message: 'Please try resuming your work. If you still face issues, report an incident.'
Cause
This issue could occur when the G/L account or account assignment on one of the lines has been changed, but for some reason, the system fails to trigger the necessary updates, resulting in an unexpected subledger account line item type.
Resolution
To resolve this issue, remove the lines and add them again from scratch.
The recommended approach is to create a new line with the desired G/L Account if a change is required, rather than modifying the existing line. This ensures a smoother process and minimizes the chances of encountering issues.
Keywords
Dump, Journal Entry Voucher, Post, Simulate, Error , KBA , SRD-FIN-GL , General Ledger , How To